Appeal & Complaints

Appeal & Complaints

In case of any appeal or complaint regarding certification services, certified companies, or any other appeal please mail us at Written complaints may be received from customers, suppliers, Rector Global staff, or third parties about Rector Global or a Rector Global certified client.

All complaints (or disputes) are referred to the impartiality committee.

The person making the complaint must be informed that the problem is being recorded and will be thoroughly investigated.

Third parties will not be informed of the outcome of an investigation as this would also be a breach of Rector Global-client confidentiality.

Complaints about Rector Global certified clients will usually be investigated during the next scheduled surveillance visit.

Where the severity of the type or level of complaints indicates a breakdown in the client’s quality system then a special visit shall be authorized; where significant problems are found then the assessor may recommend that the certificate be suspended or withdrawn.

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